Common queries answered
Frequently asked Questions
If you have not received an email “order is now complete” we can modify your shipping address.
It is impossible to modify your order after it has been shipped.
If you need to change your shipping address and you have not received an “order is now complete” email contact us and let us know
Please allow 10-30 working days to receive your order. Some countries and remote destinations may have longer shipping time frames, so please be patient in allowing delivery to be made.
If your order has not arrived after 30 working days, feel free to contact us at and we will help locate your item for you.
We do not have a retail outlet and operate online online. Our office is in Newcastle you can schedule a visit using the contact form
We will happily accept any return within 30 days of receiving the order for a full refund or exchange.
Return conditions exist, for example Items must be in their original, unused condition with any tags still attached.
Please checkout the policies page to read the other conditions.
If you would like to return or exchange your order, please contact us and we will provide you with return instructions.
Please visit the tracking page
Please use this page to contact us.
Some countries we may not be able to send to. If you suspect your country might be one of them please contact us.
We aim to get your order out as fast as possible. We use different distribution centres which may result in your order being delivered in multiple shipments